Thank you for visiting and shopping at nodumsor.com. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- All orders are processed within 1 – 3 business days (excluding weekends and official holidays) after receiving your order confirmation email.
- If we are experiencing a high volume of orders or peak shipping periods, shipments may be slightly delayed. Please allow additional transit days for delivery.
- If there is a significant delay in shipping your order, we will contact you via email or phone.
2. Estimated Shipping Time by Country / Region
We provide reliable international express and air freight services for our customers, with a specialized focus on Africa and surrounding regions.
A. Primary Destination Countries (Africa & Regional Focus)
| Country Code | Country Name | Estimated Delivery Time | Tracking Available |
| NG | Nigeria | 11 – 14 business days | Yes |
| GH | Ghana | 12 – 15 business days | Yes |
| KE | Kenya | 10 – 13 business days | Yes |
| UG | Uganda | 12 – 15 business days | Yes |
| TZ | Tanzania | 11 – 14 business days | Yes |
| RW | Rwanda | 11 – 14 business days | Yes |
| AO | Angola | 11 – 14 business days | Yes |
| MA | Morocco | 12 – 15 business days | Yes |
Note: The transit times listed above are estimated business days. Delivery times may vary slightly due to local customs clearance, flight schedules, or peak seasons.
B. Other Worldwide Destinations
- North America / Europe / Oceania: 7 – 12 business days
- Rest of the World: 12 – 20 business days
3. Shipment Tracking
- Once your order has been dispatched, you will receive a Shipment Confirmation email / message containing your tracking number and tracking link.
- Tracking updates usually take 24–48 hours to appear after your package leaves our warehouse. You can track your shipment via our website or global tracking portals like 17track.net.
4. Customs, Import Taxes, and Local Delivery
- Duties & Taxes: Prices and shipping fees on nodumsor.com do not include local import duties, VAT, or local handling fees levied by the destination country’s customs authority.
- Customs Clearance: Customers are responsible for cooperating with local customs or logistics partners to clear items if required.
- Important Notice for African Deliveries: Please ensure your phone number and address details are accurate and active, as local couriers or clearance agents may call you directly to coordinate package pickup or door-to-door delivery.
- Our Logistics Partner: Speedaf Express
To ensure the fastest and most reliable delivery for our compact solar gadgets and emergency backup kits, all orders bound for Ghana, Nigeria, and Kenya are exclusively shipped and fulfilled via Speedaf Express (速达非), Africa’s leading cross-border logistics provider.
Tracking & Security: Every order includes a fully trackable Speedaf tracking number, allowing you to monitor your package from our warehouse to your doorstep in real-time.
Local Delivery in Ghana: Upon arrival in Ghana, your parcel will be handled by Speedaf’s local courier network, ensuring safe door-to-door delivery across major regions including Greater Accra, Kumasi, and Western Region. This structured and premium logistics network allows us to provide reliable, subsidized, or free shipping tiers to our valued customers safely and efficiently.
5. Address Changes & Delivery Limitations
- Address Modification: If you need to change your delivery address, please contact us within 12 hours of placing your order. Once the order is handed over to the courier, the address cannot be modified.
- P.O. Box Addresses: Please provide a physical address with a phone number instead of a P.O. Box to guarantee smooth and fast delivery.
6. Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please take photo/video proof of the outer box and damaged items immediately and retain all packaging materials. Contact our customer support team within 3 business days.
- Lost Packages: If your package status shows “Delivered” but you have not received it, please check with your local postal office, courier station, or property manager first. If it is still missing, contact us at support@nodumsor.com
7. Contact Us
If you have any questions regarding shipping and delivery times, please feel free to reach out to us:
- Website: https://nodumsor.com/
- Support Email: support@nodumsor.com
- Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)