Nodumsor Solar Return & Refund Policy

Your Confidence and Peace of Mind is Our Priority.
At Nodumsor Solar, we stand behind the engineering and quality of our premium upgraded lithium solar systems. We want you to be completely satisfied with your clean energy investment. Below is our comprehensive, transparent return and warranty framework framework fully aligned with our localized West African logistics operations.

⏱️ 1. 7-Day Return Window

  • Eligible Timeframe: You have 7 calendar days from the date you received your Nodumsor Solar product (verified by Speedaf Express or local warehouse delivery records) to request a return or exchange.
  • Return Conditions: To be eligible for a standard return, the item must be unused, uninstalled, and in the same pristine condition that you received it. It must remain securely packed in its original neutral factory packaging with all included solar panels, cables, LED lights, and accessories.

🛡️ 2. 1-Year Premium Localized Warranty & Factory Defects

  • Factory Defect Guarantee: If your product arrives damaged or encounters technical issues due to certified manufacturing defects within the warranty period, you are protected by our 5-Year Premium Lithium Battery Core Warranty.
  • Fast-Track Swap (No Delayed Waiting): For verified local partners, retail shops, and end-consumers in Ghana and supported African countries, you do not need to wait for international shipping. Upon technical verification, we authorize a direct replacement unit to be issued straight from our local buffer inventory / Speedaf regional fulfillment warehouse, ensuring zero electricity downtime for your home or business.

🚚 3. Return Shipping Fees & Logistics

  • For Quality Issues / Factory Defects: If the return is due to a technical defect or shipping damage, Nodumsor Solar will bear 100% of the return logistics and transit fees. We will coordinate with our shipping partners to handle the return frictionlessly.
  • For Change of Mind (Non-Defective Returns): If you wish to return the product due to personal preference change, the customer or local distributor is responsible for the return logistics costs to our designated localized warehouse center.

💰 4. Refund Processing

  • Once your returned item is received at our regional warehouse and passes a quality inspection, our finance department will notify you via Email or WhatsApp.
  • Approved refunds will be processed and automatically issued back to your original payment channel, verified bank wire transfer, or coordinated local merchant account within 5–7 business days.

📱 Need Help with a Return or Technical Support?