Nodumsor Solar Wholesale & Distribution FAQs
Get Quick Answers Regarding Ordering, Shipping, Logistics, and Warranty.
Thank you for your interest in becoming a Nodumsor Solar Authorized Partner. To help you quickly understand our wholesale framework and logistics operations in West Africa, we have compiled the most frequently asked questions by our local distributors and retail store owners.
📦 1. Ordering & Inventory
- Q: What is the Minimum Order Quantity (MOQ) for wholesale pricing?
- A: To qualify for our premium factory-direct wholesale discounts, the minimum initial order is 20 units/kits. Volume-based tiered pricing is available for container-level or pallet-level buyers.
- Q: Can I mix different product models in my first batch?
- A: Yes. We support our new local partners by allowing mixed model batches (e.g., combining portable kits with larger lithium home backup systems) in your initial order to help you test your local market demand.
🚚 2. Shipping & West African Logistics
- Q: Is the door-to-door delivery inside Ghana truly 100% free?
- A: Yes. We manage and absorb all costs related to international shipping, port clearance, customs duties, and local transit to major distribution hubs in Ghana (including Accra, Kumasi, and Tamale). Bulk wholesale orders are delivered straight to your warehouse or physical retail shop with zero hidden fees.
- Q: What is the typical lead time for wholesale restocking?
- A: For models currently available in our localized West African buffer warehouses, delivery takes 2–5 business days. For massive custom factory orders shipped directly from our manufacturing supply chain, the timeline ranges between 35–45 days.
🛡️ 3. Payment, Warranty & Local Support
- Q: What payment methods do you accept for bulk orders?
- A: We accept secure bank telegraphic transfers (T/T), verified international corporate payments, and localized payment options coordinated through our accounts team. Specific terms can be finalized upon application approval.
- Q: How does the local warranty and swap policy work?
- A: Nodumsor Solar provides a comprehensive 30-day premium warranty on lithium core cells. If a retail customer returns a unit with verified factory defects to your shop, we authorize an immediate swap from our local buffer inventory, ensuring your retail business maintains zero downtime and a bulletproof local reputation.
📱 Still Have Questions?
If you have a specific commercial request or require an immediate quotation for a large-scale project, connect directly with our global trade team via WhatsApp:
👉 Chat on WhatsApp for Wholesale Channels